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Frequently asked questions

What people ask us most, answered with care.

The most common questions

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What to do if my pet died at home?

If your pet died at home, the first thing you should do is stay calm and contact us as soon as possible. At Parque de Asís, we accompany you in this difficult time with a fast, respectful and professional service.

Write to us by WhatsApp or call us directly. We coordinate home or veterinary pickup. We guide you step by step through the cremation or burial process. You can choose between cremation or burial in our pet cemetery.

We offer care every day, including weekends and holidays.

What are the prices for the cremation or burial of pets?

The price of the cremation service for pets in Santiago varies depending on the weight of your pet. In the case of burial, it will depend on the location and size of the animal.

For updated prices, we invite you to write directly to us at WhatsApp or visit the Contact section on our website: parquedeasis.cl

Our team will respond quickly and help you choose the most suitable option for your farewell.

What does the pet cremation service include?

At Parque de Asís, we offer a comprehensive, respectful and personalized pet cremation service. The price of the service may vary depending on whether you include:

Removal of the pet to the home or veterinary clinic. Commemorative amphora. Proof of cremation. Option to attend the farewell at an altar for your pet, with a few minutes alone in a calm and serene environment.

Our commitment is to provide you with warm support at this sensitive time, ensuring that your partner's farewell is dignified and loving.

Why isn't it advisable to bury my pet at home?

Although many people want to bury their pet in the garden as a form of intimate farewell, burying pets at home is neither recommended nor legal in many communes in Chile. Here's why:

  1. Health risks

A pet's body can contain bacteria, viruses, or parasites that pose a risk to human and other animal health if not handled properly. Natural decay can also contaminate soil or groundwater.

  1. Health regulation

In the Metropolitan Region and other areas of the country, there are regulations that prohibit the burial of animals in private homes. Health authorities recommend using authorized cremation or burial services to avoid sanctions and protect the environment.

  1. Environmental impact

Burials without sanitary measures can contaminate the ground with decomposing liquids, affecting nearby plants, animals and water sources.

  1. Dignified and legal farewell

Opting for a cremation or burial service at a pet cemetery like Parque de Asís ensures a respectful farewell, without harming the environment or breaking the law. In addition, you can keep the ashes or visit the resting place in a natural and well-kept environment.

Do you do burials for pets?

Yes. At Parque de Asís we have a pet cemetery located in the Metropolitan Region, where you can bury your pet in a commemorative plot surrounded by nature and tranquility.

Our service includes:

A resting place for your pet. Commemorative plaque. Possibility to visit the place when you need it. Maintenance of the space with respect and care.

Can flowers, ornaments or souvenirs be brought to the place of burial?

We understand the desire of many guardians to pay homage to their pets with flowers, stuffed animals or commemorative objects. However, in Parque de Asís, by internal regulations, it is not allowed to leave any type of ornament or accessory in the place of burial.

According to our regulations (point 7):

Pets should be buried without accessories such as collars, toys, blankets or beds. It is not allowed to add items to the tomb, including statues, plants, artificial flowers, crosses, candles, stuffed animals or modifications to the tombstone or plaque provided by the administration.

This standard seeks to keep the natural environment clean and uniform for all families, while also respecting the safety of the place.

Can the commemorative plaque carry a personalized message?

No. In Parque de Asís, the commemorative plaque is delivered exclusively by the administration and cannot be modified or personalized with farewell messages, symbols or phrases.

According to our internal regulations:

The plate is standard for all graves, maintaining a uniform and respectful aesthetic throughout the cemetery. The change or alteration of the headstone provided by the administration is not allowed.

This guideline seeks to preserve order, visual harmony and respect between all families who visit their pets.

Why choose Parque de Asís to say goodbye to your pet?

At Parque de Asís we understand that a pet is part of the family. That's why we offer a cremation and burial service for pets in Santiago, designed with love, respect and professionalism.

Human and empathetic support at every stage of the process. Natural, quiet and pet-friendly environment for a peaceful farewell. Custom options: ceramic and wooden urns. Location in the Metropolitan Region, with easy access. Fast and close care via WhatsApp 7 days a week. High quality standards and excellent customer feedback.

More than a service, we are a space where you can honor your life partner with the dignity they deserve.

We are here to help you

Call or write to us. We guide you on our services and arrange the pickup of your pet.

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