This is a translation; if there is any discrepancy, the Spanish version prevails.
This policy explains how the personal data of people who use parquedeasis.cl is handled, in accordance with Chilean Law No. 19.628 on the Protection of Privacy and, once in force, Law No. 21.719.
Data controller
COMERCIALIZADORA ZOOVENIR LIMITADA, tax ID (RUT) 76.144.990-7, which operates Parque de Asís, Pet Cemetery, at Panamericana Sur Km. 32, Buin, Santiago Metropolitan Region, Chile. Email: parquedeasis@buinzoo.cl.
What data we collect
- Contact form: name, email, phone and message; and, if you fill them in, your address, district and the service you are interested in. We also store the language of the site you wrote from.
- Technical data to prevent abuse: to limit mass sending of messages, an encrypted fingerprint of your IP address is stored for a few hours. We do not store the IP address together with your inquiry.
- Messages and calls: if you write to us on WhatsApp or by email, or call us, what you tell us and your contact details. WhatsApp is also governed by that service’s own terms.
- Browsing and cookies: usage statistics through Google Tag Manager and Google Analytics, only if you accept performance cookies, and the cookies Google Maps stores if you choose to view the map. Details are in the “Cookies” section.
What we use it for
- To answer your inquiry and arrange care for your pet.
- To email you a copy of your message.
- To prevent abuse and automated messages on the form.
- To understand how the site is used and improve it (only with your permission for performance cookies).
- To meet legal, accounting and tax obligations, if you hire a service.
Data is processed with the consent of its owner, given when sending the form or accepting cookies, or because it is necessary to handle your request or meet a legal obligation. It is not used for purposes other than those stated.
Who we share it with
Only with the providers needed to deliver the service: Amazon Web Services (website hosting, storage of inquiries and email delivery, with servers in the United States), Google (browsing statistics and map, according to your cookie preferences) and our corporate email provider, where inquiries are received. We do not sell or give data to third parties. We will only hand it to an authority when the law requires it.
The Payment Portal is a separate system from this website: the data entered there is used to manage billing and the contracted service.
Cookies
This site uses cookies and browser storage. Strictly necessary ones (remembering your cookie choice, your language and the notices you closed) always work. Performance cookies (Google Analytics, through Google Tag Manager) and the Google Maps ones are only activated if you allow them. You can change your choice at any time.
Strictly necessary cookies
They let the site work and remember what you asked for, such as your language or your cookie choice. The site cannot work properly without them, so they cannot be switched off.
Performance cookies
They help us see how the site is used (for example, which pages are visited) so we can improve it. They are anonymous and only switch on if you allow them.
Marketing cookies
They are used to show relevant ads on other sites.
How long we keep it
Contact form inquiries are kept for as long as they are needed to assist you and, if you hire a service, for the period required by accounting and tax rules (generally six years). You can ask us to delete your inquiry at any time. The encrypted fingerprint that limits abuse is deleted automatically within a few hours. Emails and messages you send us are kept for the time needed to reply. Cookies last as indicated in their table.
Your rights
As the owner of your data you can, free of charge:
- Find out what data of yours we hold, where it comes from, what we use it for and who we disclose it to (access).
- Ask for it to be corrected if it is inaccurate or incomplete (rectification).
- Ask for it to be deleted when we no longer should hold it (erasure).
- Object to its use for a specific purpose (objection).
To exercise them, write to parquedeasis@buinzoo.cl stating your request. We will respond within the deadlines set by law.
Security
Data is stored encrypted on Amazon Web Services servers and is only seen by authorized Parque de Asís staff, who sign in with their corporate account.
Changes to this policy
The current version is the one published on this page, with its update date.